Most of us have had some bad experiences with Customer care support no matter what the product we are seeking support with are but wouldn't it be wonderful if customer care support would be as friendly as this? These are the kind of customer care support that I'd really love to talk to with. Not "Overly Polite" to the point that they repeat everything that you say and apologize at anything and everything as most of the customer care support that I have talked to were. This one is casual and somehow witty and humorous yet comical to the point that both parties are already role playing but are still solving the problem at the same time. Its just epic. How I wish most of the customer care support are like this.