Its been a week since I have been using my globe wireless broadband, and what I can say is, it is still going good, even though I expect for the worst to come, my mind is still set on what is happening right now.

I applied for a Globe wireless broadband (Data service only) Plan 995 for 512 kbps, and I am using it on two systems, a laptop and a desktop, but still there arent any difference in terms of the speed of the internet connection even if the two systems are using the internet connection simultaneously.

As a basis, I am using Speedtest.net’s speed tester for measuring the speed of my connection from time to time. More often than not, I get speeds higher than what I have applied for. As of now 11:30pm my speed is 665 kbps download and  92 kbps upload. I know there have been many people blogging about how crappy globelines internet connection is and barely read a few blogs that either is on the side of globe or getting much from globe than what they deserve. Well i just thought that its either you cry out loud complaining about the crappy connection, or stay silent and never let anyone know that you get more than you really do deserve.

I am not saying that I am on globe’s side, neither I am on pldtmydsl or smart bro, its just that, the crappy service of an internet service provider really depends on many things, specially the location of where the isp is lending its service to. I maybe having a good internet connection on my system here at my home, but it does not mean that I will be having the same good connection when I bring the wireless modem that I got to other far away places.

All in all its just that, crappy internet connections are more on case to case basis. I may or may not recommend you the globelines broadband service, because it is very hard to recommend something if there are many things to consider. What I can recommend is that, you ask for a trial of an internet connection before subscribing to it, and somehow I would like to suggest to the internet service providers here in our country that they have to remove the lock-in periods in their fine prints if they can not afford to guarantee the consumers anything since I just really did noticed that their fine prints does not protect anyone but the providers themselves. Be fair and be square. (right spongebob?)

If ever anyone out there have already got fed up with globe well I have something for you. I got this letter from a blog, but I forgot where that blog is, if ever it was yours, remind me so that you can be noted. here it is a disconnection letter.

To: Globe

From: uday

Subject: Cancellation of Internet and phone service

Dear Globe,

Please be advised that I wish to cancel my account #________ for internet and phone service effective immediately. Globe has failed to provide and maintain a stable internet connection to me and periods of no internet at all have lasted as long as three weeks under the guise of a so-called “System Restoration”.

This kind of “service” is intolerable.

Repeated attempts to resolve this issue with Globe Customer Service agents were not only futile but obviously scripted to make promises Globe has not kept and obviously cannot keep. Your obligation to provide a stable internet connection is a basic element of our contractual agreement and Globe has treated me with only contempt.

Furthermore, I was promised one month of free service as an incentive to activate service with Globe but I did not get it. I still have the leaflet that says if I subscribe from November 2007 until December 2007, I am entitled to avail Globe’s promos, and since I want so bad to have my internet, I subscribed, and I chose the 1 Month Subscription Free over the printer since I am not going to need the printer. And guess what? I got my first bill which has a one-day billing period and when I called Globe Customer Service, she said that that is the supposed 1 Month Subscription Free and its not even free at all! I asked her how could that happen? I was supposed to have my first month subscription free but she said that that is system generated and that there is nothing they can do about it. I was really disappointed. I was attracted to Globe and that 1 Month Subscription Free had a big impact on me because I thought it was true.

Regarding this advertisement, based of the RA7394 or Consumer Act of the Philippines Title III - Protection Against Deceptive, Unfair and Unconscionable Sales Acts or Practices; Chapter 1 Article 48 to 52. I just want to highlight Article 50 Prohibition Against Deceptive Sales Acts or Practices - A deceptive act or practice by a seller or supplier in connection with a consumer transaction violates this Act whether it occurs before, during or after the transaction. An act or practice shall be deemed deceptive whenever the producer, manufacturer, supplier or seller, through concealment, false representation of fraudulent manipulation, induces a consumer to enter into a sales or lease transaction of any consumer product or service.

The total lack of responsive customer service and reliable internet service has caused me to lose my job which was dependant on a reliable and stable internet connection. My patience has come to an end and I will not tolerate any further deceit from Globe. I have received two statements regarding payment of my account through the postal service, it is obvious that you cannot bill people on the internet because your customers would never receive it. Therefore I refuse to pay any payments due and in fact I demand a refund for the 5 months I have had your “Service” because it is defective and completely unreliable. I have since applied for and received good service from another internet provider and I have no intentions of ever being a Globe customer again. Additionally, I cannot and will not recommend Globe to any person I come into contact with.

Sincerely,

uday

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